‘’Cosmos Care is a sub brand of Cosmos which gives new generation
Digital Customer Relations Center service to companies & brands.’’
What Does Cosmos Care?
Cosmos care handles customer complaints, advices, demands through brands social media
channels and proactive searches.
Cosmos care will reply customers via FAQ (Frequently Asked Questions) documents if the
answer is available on the document, if not, Cosmos Care will touch the right
departments on company for the best handling for customers.
SERVICES
7/24 Social Media Channels Monitoring
7/24 Social Media Channels Moderation
7/24 Social Media Customer Complaint Management
Monthly & Weekly Digital Care Reports for Each Brand
7/24 Crisis Detection and Management
COSMOS CREATIVE
Strategic Planning
Data and insight driven digital & social media marketing
strategies for brands and companies
Idea Creation
Digital Marketing Campaigns,
Social Media Campaigns,
Online-Offline Integrated Solutions
Sales Oriented Digital Solutions
Production
Design and Production for Social Media
Coorparate and Micro Website Solutions
SEO
Mobile (Apps, Mobile web sites),
Influencer Projects
About Us
Create
OperatIon
Strategy
Management
OnlIne MonItorIng
Source
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ClIents
Management
Prove that you have real people working for
you, with some nice looking profile pictures and links to social media.
Muharrem AYIN
Chairman Of The Board
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Yiğit KALAFATOĞLU
Head Of Agency
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WORKS
Social Media Management
Brand Positioning: ’’World’s Most Fun Ice Cream’’
Target Audience: Urban ice cream lovers
Social Media Strategy: Photo shoots and video productions showing the appetizing
product in daily life, on hand, promoting accessibility and relevance.
Influencer marketing to generate viral effect and reach
Re-Launch & Line Extension of Dido Chocolate Wafer
Brand Promise: Dido is not wafer with chocolate but chocolate with wafer.
Target audience: 16-23 students who are confident and edgy
Our Communication Strategy: Using caps and casing Dido as our lead character.
Used Popular Vine Magic videos in all of our social media channels for viral
effect
Social Media Strategy: Photo shoots and video productions showing the appetizing
product in daily life, on hand, promoting accessibility and relevance.
Influencer marketing to generate viral effect and reach
Target Audience: Pregnant women and Moms with 0-3 y.o. children
Insight: Pregnant women and Moms are not interested in brand websites but looks
for useful information/tips about being mom Idea: A web site with full of
mother-baby articles.
Membership system giving the opportunity to interact with other Moms.
Medical advice session with instant response from doctors.
